Privacy Policy
Data Controller
Julie Belloni / Alexandra Ludick
Collected Personal Data
Contact and personal information
Name, address, date of birth, phone number, and email
Emergency contact details
Details of the person being cared for, including their name, date of birth, and NHS number
Information about household members, if relevant
Health and medical information
Health conditions, illnesses, allergies, and symptoms
Medications, including dosage and times
Records of contact with healthcare professionals
Details on changes in the individual's physical condition or care needs
Care-related information
Time and date of visits
Specific services provided during a visit
Significant occurrences, such as accidents or incidents
Financial transactions made on behalf of the person receiving care
Records of training and qualifications
Information on the type of care services being provided or received
Other sensitive and demographic data
Ethnicity, religion, and sexual orientation (often called "special category data")
Gender and nationality
Disability information
Criminal record data (especially during background checks for professional carers)
Information on hobbies, interests, and placement preferences
Purpose of collecting data
What information is collected:
Basic details like name, date of birth, and contact information
Emergency contact details
Relevant medical or practical information, including physical/mental health, allergies, and vaccination status
Care needs assessments
Lifestyle, likes, and dislikes
Information about legal representatives (e.g., Power of Attorney)
Financial information, if applicable
Photographs, if necessary for safety
Sensitive "special category data," such as religious beliefs, ethnicity, or sexual orientation, where relevant to care
Why we collect information:
To provide and manage your care and support effectively
To ensure your safety and health
To monitor for equal opportunities
For administrative and billing purposes
How we share information:
With other healthcare professionals involved in your care on a "need-to-know" basis
With your consent, to inform you about other services that may benefit you
In exceptional circumstances, such as when your life may be at risk if information is not shared
With third parties only when legally required or with your explicit permission
Your rights:
The right to be informed about how your data is used
The right to ask for your data to be corrected
The right to object to the processing of your data
The right to ask for your data to be deleted
The right to restrict the use of your data
How long we keep information:
the duration of the care package
Collection:
"We collect your name, address, date of birth, and contact details. We also collect sensitive information, such as your health status and any allergies, to ensure we provide safe and effective care."
Sharing:
"We will only share your information with other professionals involved in your care when necessary. We will not share it with others, including family members, without your permission, unless there is a risk to your life or we are legally required to do so."
Your Rights:
"You have the right to see a copy of the information we hold about you. You can also ask us to correct any errors or to delete your personal information. Please contact data controller to exercise these rights."
Consent:
"With your specific consent, we would like to use your contact details to send you information about other services that may be of benefit to you."
Ensuring safe and effective treatment:
Health and care professionals use your data to make informed decisions about your care, such as your medical history, allergies, and current medications.
Improving coordination:
Sharing your information (with your consent) between different services ensures everyone involved in your care has access to the most up-to-date information, which is crucial for emergency situations.